Board of Directors
Rob joined the ServiceSource Board of Directors in March 2013. As a former Chief Executive Officer and industry veteran in the technology sector, Rob brings to ServiceSource valuable operational expertise and knowledge of how to grow market-leading businesses.
Rob was most recently General Manager of Business Analytics at IBM, a position from which he retired in March 2012. Prior to that, Rob was President, Chief Executive Officer and Director of Cognos, a business intelligence and performance management company. He worked at Cognos from 1984 until 2008 when Cognos was acquired by IBM.
He is a member of the board of MSCI Inc., a provider of investment decision support tools, as well as Halogen Software Inc., a human capital management company. He holds Bachelor of Commerce in Accounting from University of Ottawa and is also a Chartered Accountant in Canada.
Steven joined the ServiceSource Board of Directors in February 2010. A highly regarded leader of the Software as a Service (SaaS) market, Cakebread's expertise will be invaluable to ServiceSource as the Company introduces new technology-based solutions to accelerate market share and revenue growth. Cakebread served as Salesforce.com's Chief Financial Officer for six years and led the Company through its initial public offering. Prior to Salesforce.com, Cakebread served as Senior Vice President and Chief Financial Officer for Autodesk, where he was responsible for all of the Company's accounting and corporate finance functions. Before Autodesk, Cakebread was Vice President of Finance for Silicon Graphics, where he managed accounting and finance, information systems, and global sales and service administration. He began his career in global high technology operations with Hewlett Packard, where he held several key management positions. Cakebread serves on the Solarwinds and eHealth boards of directors. Cakebread holds a Bachelor of Science degree from the University of California at Berkeley and an MBA from Indiana University.
Christopher Carrington was appointed CEO of ServiceSource in December 2014. Mr. Carrington’s career spans more than 30 years leading and growing global corporations that deliver technology-enabled business services. Most recently, Mr. Carrington served as Executive Vice President of Global Delivery for SYKES Enterprises, Inc. (NASDAQ: SYKE), a leading provider of customer contact management and business process outsourcing services where he led the operation with over 39,000 employees spanning 50 locations in 10 countries. Mr. Carrington joined SYKES in August 2012 following the successful sale of Alpine Access, Inc., a cloud-based virtual contact center, where as President and CEO he grew revenues at a 30 percent CAGR.
Previous to SYKES and Alpine Access, Mr. Carrington served as President of Americas Outsourcing at Capgemini, President and CEO of the Interlink Group, and divisional President of the Americas for Electronic Data Systems.
Mr. Carrington graduated from Indiana University with a Bachelor of Arts degree in Economics.
Bruce, a general partner of Benchmark, is a seasoned veteran of venture capital, with more than 15 years experience in high-tech investing. Benchmark was founded in 1995 to help talented entrepreneurs build great technology companies. Managing more than $3 billion in committed venture capital, Benchmark focuses on investing in entrepreneurs with original ideas. Dunlevie’s past investments include Catapulse (acquired by Rational Software), Good Technology, Genesys Labs (acquired by Alcatel), Handspring (acquired by palmOne), Kalpana (acquired by Cisco Systems), Palm Computing (acquired by 3Com) and SnapTrack (acquired by Qualcomm). Dunlevie received a BA from Rice University and MBA from Stanford Graduate School of Business, where he was an Arjay Miller Scholar. He is a former director of the Western Association of Venture Capitalists.
Jim Madden is a co-founder and managing director of Carrick Capital Partners, a private equity firm focused on technology-enabled services including BPO, Transaction Processing, and Software as a Service (SaaS).
Mr. Madden was the founder, chairman, and chief executive officer of Exult, the pioneer of human resources BPO (business process outsourcing) for Global 500 corporations. Within five years, Exult grew from a concept to more than $500 million in revenue.
Mr. Madden was also special advisor with General Atlantic, a leading private equity firm focused on technology-enabled business-services companies. He was also a General Partner with Accretive Technology Partners, a private equity firm focused on early-stage technology services businesses.
Prior to founding Exult, Mr. Madden held senior executive roles at SHL Systemhouse, a $2 billion IT outsourcer. Previously, he was a Principal at Booz-Allen & Hamilton, and he started his career at Accenture (then Andersen Consulting).
Mr. Madden earned his BBA in finance and a BA in geology from Southern Methodist University. He serves on the board of directors of Accolade Health, Axiom Law, Everspring, Mavenlink, ServiceSource (NASDAQ: SREV) and Genpact (NYSE: G).
Tom currently serves as vice chairman of NetApp, helping customers, partners, and sales teams realize maximum value. Tom joined NetApp in 1994 as the head of North American Sales and later served as the company's president from 2000 until 2008. He joined the ServiceSource board of directors in February 2011.
Tom has been the keynote speaker for such diverse organizations as Symantec, CIO forums in multiple cities, the U.S. Marine Corps, and West Point. Tom was co-recipient of the 2009 Morgan Stanley Leadership Award for Global Commerce. This award is part of the Computerworld Honors Leadership Awards that are presented annually to individuals who have been instrumental in revolutionizing the use of information technology.
Tom holds a Bachelor of Arts degree in economics from the University of Notre Dame, is an alumnus of Stanford University's Executive Business Program, and is a guest lecturer at both institutions. In September 2000, the University of Notre Dame renamed its business school the Mendoza College of Business upon an endowment from Tom and his wife, Kathy.
Gary B. Moore
Gary B. Moore served most recently from October 2012 to June 2015 as President and COO of Cisco Systems, Inc., a global leader in networking and connectivity with more than $49 billion revenue and over 70,000 employees across more than 400 offices worldwide. Prior to his promotion to this role, Moore was named the first COO in Cisco’s history in 2011. Moore joined Cisco in 2001 as Senior Vice President of the Advanced Services Division and ultimately went on to lead Cisco Global Services, where he inspired a team that more than tripled the business to nearly $10 billion over a decade. Prior to joining Cisco, Moore was President and CEO of Netigy, a network consulting business. Moore began his career in 1973 at Electronic Data Systems (EDS) where he held a number of executive roles over a 26-year career. Among his many contributions, Moore created and led EDS’ global E-solutions business unit to more than $2 billion revenue and over 20,000 employees. Additionally, Moore was a member of EDS’ Global Operations Council where he was responsible for multiple business units, including manufacturing, retail and distribution customers globally. Moore also led the formation of EDS’s JV with Hitachi Limited, Hitachi Data Systems, where he was the founding President and CEO during its initial three years of operations.
Moore is a part-time Executive in Residence at The Ohio State University Fisher College of Business, working in the areas of Operational Excellence, Cyber Security and Mid-Market studies. In addition to the ServiceSource Board of Directors, Moore also serves on the board for privately-held vArmour Networks, Inc., Finjan Holdings, Inc. (NASDAQ: FNJN) and on KLA-Tencor Corporation’s (NASDAQ: KLAC) board as a member of the compensation committee. His past board involvement includes VCE, the Smithsonian Institution, Unigraphics Solutions, A.T. Kearney, Japan Systems Limited and Hitachi Data Systems. Moore’s experience also includes a four-year tour of duty with the U.S. Army.
Barry is a managing director of Housatonic Partners, a private equity investment firm with over $1 billion in capital under management. Housatonic Partners invests in growing, profitable companies in the recurring services, media and communications industries. Prior experience includes private equity groups Bain Capital, Texas Pacific Group and Trident Capital and Bain & Company where he co-founded the Principal Investor Services practice. In addition to serving on the ServiceSource board of directors, Barry is a director of Aegis Treatment Centers, LeadQual, Onsite Heath, ProService Hawaii, and Registria Customer Experience. Barry is a graduate of the University of California, Berkeley and the Stanford Graduate School of Business, where he was a Ford Scholar.