customer outcomes matter

3 Ways to Accelerate Recurring Revenue with Customers Outcomes

Customers care about outcomes, not the tools you sell them. Learn how “customer outcome-oriented” businesses are accelerating revenue growth in the new outcome economy.
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Win the Race to Keep and Grow Customers

Executive Symposium Roadshow

The shift for technology providers towards the “as-a-service” model is making it essential to focus on customer success. Join us to learn about keeping and growing customer relationships.
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Customer Success Data Blog

Accelerating Revenue Potential with Analytics

Henry Ford said, “Failure is simply the opportunity to begin again, this time more intelligently.” See how intelligent use of customer relationship data can accelerate revenue potential.
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ServiceSource Summit 2016

ServiceSource Summit 2016

ServiceSource Summit 2016 was a gathering of some of the technology industry’s best leaders. Through insightful and inspirational workshops and presentations, these leaders exchanged creative ideas, best practices and innovative tactics around customer success and revenue growth in the new outcome economy.
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subscription growth chart

Transform to a Profitable Subscription Business Model

Customer demands are changing, pressuring companies to transform their models or risk being irrelevant. TSIA’s John Ragsdale and ServiceSource’s Chad Lyne discuss how to succeed with new subscription business models.
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product revenue

Where has all the product revenue gone?

The digital age has created the “Knowledge Economy” that was predicted by analysts in the 60’s. We have more information than ever before. Data abounds—there for us to interpret and turn into actionable information to overcome disruptions and drive business innovation. And the company’s that have mastered this art are thriving.
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customer success job description

There’s Something Missing in Your Customer Success Job Description

A great customer experience is essential to profitability and growth for every business these days. Executives need to understand how build and staff a customer success team to protect and grow revenue streams.
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Microsoft Worldwide Partner Conference

Microsoft World Partner Conference – Connecting People

Connecting is a basic human need. In much the same way we need food and water to live, growing research shows we are hardwired with the need to connect with others. Since companies are made up of people, connecting with people.
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channel partner cloud data

Growing Channel Partner Revenue: Part 2 – Data Transformation in the Cloud

As I heard from the various presenters at the recent Microsoft Worldwide Partner Conference (WPC), solely embracing cloud technology is not enough to stay ahead of digital disruption. The cloud has provided us with a goldmine — customer usage and behavioral data.
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healthcare cloud business models

Healthcare Cloud Business Models: Creating Customer Value

The Healthcare and Life Sciences (HCLS) industry has resisted the aptly named, “Age of the Customer” and digital transformation for too long. With new entrants transforming the industry, resistance is now futile.

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