Customer Attrition, Churn and Retention

customer retention

Customer Retention – Innovation or Die

We continue to see businesses fail because their management did not to anticipate their customer’s future desires. Companies that innovate their customer retention strategies retain more customers, build loyalty and grow recurring revenue.
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Customer retention management

Customer Churn and Retention in Information and Media

Digital technologies have fundamentally changed the way that information is shared and consumed—profoundly impacting the Information and Media industry. The switch has driven innovation in customer churn and retention management, advertising, a convergence of content, software and devices, but, most importantly, a transformation of business models.
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Customer Success Evolution Tips

Top 5 Ways to Accelerate Your Customer Success Evolution

In the natural world there are, periodically, significant "tectonic" shifts-earthquakes, meteors, climate changes-that alter the entire atmosphere and redefine what is needed for survival in the surrounding environment. In response, organisms must find ways to evolve and be successful again. This Darwinism of the natural world has parallels in modern business as well, what we might call "Digital Darwinism."
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Customer Retention, from the Revenue Lifecycle Journey

3 Costly Customer Retention Mistakes (And How to Avoid Them)

If you Google “customer service fail,” prepare to be inundated with articles on cringe-worthy bad customer experience stories. But with companies constantly talking about improving the customer experience, how can there still be so many accounts of customer service mistakes?
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Customer Success + Exception Management = Increased Recurring Revenue and Higher Profit

Customer Success + Exception Management = Increased Recurring Revenue and Higher Profit

There are many reasons to have some kind of standard process for Revenue Lifecycle Management stages—customer onboarding, adoption, cross-sell, upsell, retention and renewal. But the reality is that every customer and every end-user at each customer site is unique—which means, if you’re only following standardized processes, you are missing opportunities to deliver an exceptional customer experience. However, there is not enough time or enough resources to meet the unique expectations of all of your customers, let alone all of the users of your products and services. The best approach is to define a standardized process for each Revenue Lifecycle phase, but then proactively monitor and manage exceptions.
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Amp Up Renewals with Demand-Based Customer Segmentation

Amp Up Renewals with Demand-Based Customer Segmentation

In the subscription-based economy, the highest-performing companies are expert at keeping and expanding their customer base. When it comes to managing customer renewals, they use a combination of automated actions and high-touch outreach to optimize recurring revenues: Taking action to reduce preventable churn, particularly for valuable customers Making targeted cross-sell [Read More] The post Amp Up Renewals with Demand-Based Customer Segmentation appeared first on SourceTalk.
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What Customers Need to Know about Supplier Business Models

What Customers Need to Know about Supplier Business Models

What happens if you’re unhappy with a purchase decision you’ve made? In the traditional world, where you own the purchase outright, you have to deal with the consequences. In other words, you absorb all the risk when you make the purchase. With the shift towards subscription models, the situation changes The post What Customers Need to Know about Supplier Business Models appeared first on SourceTalk.
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