Customer Success

3 Reasons Why your Dreamforce 2014 Agenda Should Include Customer Success

3 Reasons Why your Dreamforce 2014 Agenda Should Include Customer Success

In less than a week, Dreamforce 2014 will kick-off in San Francisco. As you plan your busy schedule and session strategy, one thing is certain: Customer Success will be the focal point of this year’s Dreamforce. Why? Customer Success has become top-of-mind for every Cloud and subscription business. The pressure The post 3 Reasons Why your Dreamforce 2014 Agenda Should Include Customer Success appeared first on SourceTalk.
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Who Owns Customer Success

Who Owns Customer Success: Services or Sales?

You’ve probably heard the saying that everyone is in Sales. Here’s a variation for businesses with recurring revenues: everyone is in Customer Success. Every part of the organization contributes to the retention and growth of the customer base. Businesses that are serious about customer retention and advocacy tend to dedicate The post Who Owns Customer Success: Services or Sales? appeared first on SourceTalk.
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What’s the Next Big Thing at Dreamforce ’14?

What’s the Next Big Thing at Dreamforce ’14?

Dreamforce ‘14 is just around the corner. What will we be talking about (aside from Bruno Mars – if you’re a fan) when we return home from the conference in October? Last year, Salesforce launched its Salesforce1 Customer Platform at Dreamforce. Since then, Salesforce has built out a partner network The post What’s the Next Big Thing at Dreamforce ’14? appeared first on SourceTalk.
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The Customer Health Score – Valuable Strategy or Missed Opportunity?

The Customer Health Score – Valuable Strategy or Missed Opportunity?

Assigning a health score to customers can be a valuable business strategy– helping you find customers that are likely to churn or that are good candidates for an upsell. But when it comes to health scores, the big question is: how good is the health score at predicting customer behavior? The post The Customer Health Score – Valuable Strategy or Missed Opportunity? appeared first on SourceTalk.
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Tracking Customer Success: Don’t Lose Track of Time

Tracking Customer Success: Don’t Lose Track of Time

I wouldn’t call myself a gym rat (I typically consider hitting the gym 2-3 times a week a success), but amid a crazy work schedule, family in town and other distractions, I found that in the recent months, I haven’t been sticking to my regular routine – or any routine The post Tracking Customer Success: Don’t Lose Track of Time appeared first on SourceTalk.
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