ServiceSource Announcements and Events

Win the Race to Keep and Grow Customers

Executive Symposium Roadshow

The shift for technology providers towards the “as-a-service” model is making it essential to focus on customer success. Join us to learn about keeping and growing customer relationships.
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ServiceSource Summit 2016

ServiceSource Summit 2016

ServiceSource Summit 2016 was a gathering of some of the technology industry’s best leaders. Through insightful and inspirational workshops and presentations, these leaders exchanged creative ideas, best practices and innovative tactics around customer success and revenue growth in the new outcome economy.
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Recurring Revenue Summit 2015

2015 Recurring Revenue Summit Review

This year, I had the privilege of hosting my first ServiceSource Recurring Revenue Summit. It was a gathering of like-minded people from a cross-section of industries focused on solving the issues around customer retention and revenue growth. It was refreshing to see business partners, and even competitors, come together to discuss solving a common business concern.
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Customer Engagement in the Age of the Customer

The Age of the Customer is in Full Swing - Are You Ready?

The balance of power has shifted to the customer. Empowered by access to information and technology, control over the business relationship is now firmly in the customer’s hands. They have access to a vast amount of information and data available about not only your company, but also your competition. And competitors are actively taking advantage of this customer empowerment to lure your customers away. To keep your customers from being tempted by the competition, businesses need to strategically align and synchronize all customer-facing functions and consistently deliver the high value, business outcomes and exceptional experiences customers demand.
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The Future of Customer Success

The Future of Customer Success - SuccessCon 2015

It’s time again for another Customer SuccessCon hosted by the Customer Success Association. This time, it’s SuccessCon East, which will be held in Boston on Aug. 13. Throughout the year, customer success leaders gather across different regions to discuss the state of the profession and best practices. One of the key, ongoing topics of SuccessCon is ‘The Future of Customer Success.’ What could and should the profession become and why? Here are a few of our thoughts about where the practice and discipline of customer success is headed.
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Call for Topics Now Open: Recurring Revenue Summit 2015

Call for Topics Now Open: Recurring Revenue Summit 2015

Agenda development is underway for the highly anticipated 11th annual Global Recurring Revenue Summit (Nov. 17-18, 2015 at The Ritz Carlton - Half Moon Bay, California) hosted by ServiceSource. Our goal is to deliver provocative, outside-the-box thought leadership to our impressive roster of B2B technology-enabled clients.
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Top Five Blogs of 2014

Top Five Blogs of 2014

As we wrap up 2014, I’m pleased to share ServiceSource’s top five blogs of the year with you. This year our themes were around customer success, subscription economy and channel management. We invite you to settle into your favorite reading chair and enjoy!
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Showing Our Local Communities Some Love

Showing Our Local Communities Some Love

At ServiceSource, one of our three core values is ‘Doing the Right Thing.’ In the same way we always ‘Do the Right Thing’ for our customers, we believe it’s incredibly important to give back to the communities in which we work and live. In the spirit of the holiday season.
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