Blue Coat

Blue Coat grows recurring revenue by over 35 points with ServiceSource

Blue Coat testimonial for ServiceSource

Everyday organizations around the world rely on Blue Coat’s secure web gateway and WAN optimization solutions to accelerate user experience and protect users on any network, anywhere around the world. They selected ServiceSource to build a recurring revenue solution to increase service contract renewal rates and improve forecasting capabilities for their reseller and distributor program. In addition, Blue Coat is using ServiceSource asset data and contract status tools to allow partners to proactively create quotes before their service contracts expire.



Blue Coat sees 35%+ increase in service renewal rates with ServiceSource.

+35% Points

Service Renewal Rate Increase

Blue Coat sees 20 percent increase in on-tijme contract renewals with ServiceSource.

20 percent

Increase in On-time Contract Renewals

Blue Coat sees account visibility and performance monitoring with ServiceSource

Global Distributor & Reseller

Account Visibility and Performance Monitoring

“ServiceSource has become a strategic partner, helping us establish consistent, effective practices for global channel management.”

Michael Hartmann

Vice President Worldwide Service Sales,
Blue Coat Systems


  • Identify and manage renewal rates below target and expiring service contracts
  • Improve visibility into renewal reporting and forecasting capabilities
  • Allow partners to proactively create service contracts quotes


  • Increased renewal rates by more than 35 percentage points
  • Drastically improved installed base visibility to manage partner performance
  • Improved reseller and distributor communication and satisfaction

Learn more about Renewal Sales Services and Customer Success.

About Blue Coat Systems

Blue Coat empowers enterprises to safely and securely choose the best, applications, services, devices, data sources, and content the world has to offer, so they can create, communicate, collaborate, innovate, execute, compete and win in their markets. . Visit to learn more.