When are Renew On Demand outages and how long do they last?
Every Monday, Tuesday, Wednesday, and Thursday from 16:00 – 17:00 PST
Every Friday 16:00 PST – Sunday 15:00 PST
All Clients except Dell
Every Monday, Tuesday, Wednesday, and Thursday from 17:00 – 18:00 PST
Every Friday 15:00 PST – Sunday 15:00 PST
What level of access will users have to RenewOnDemand during scheduled maintenance?
None. The maintenance affects both internal and external users.
What will users experience if they attempt to use RenewOnDemand during scheduled maintenance?
User will experience intermittent or no connection.
Attempts to manipulate or enter any data during scheduled maintenance are not recommended and may be unsuccessful.
Will the outage end before the start of business for the managed service teams in Asia?
The schedule listed above ensures that normal functionality resumes before open of business for teams in Asia.
What level of support will be provided for RenewOnDemand during scheduled maintenance periods?
During scheduled maintenance, inquiries about functionality or performance will not be supported, as transacting and updating during scheduled maintenance is not recommended.